a way to protect yourself and others from unscrupulous
customers and at the same time convey kudos to those great and
wonderful customers that every business loves to have.
is this all about and why do we need this site?
owners and managers deal with customers every day ..
customers are our lifeblood. In fact some time ago I was sent a
document entitled "Ten Commandments of Good Business", (Click here
to read it), BUT, and unfortunately there is a
BUT ... Not all
customers are GOOD customers, and the old
adage that "The Customer is Always Right" is no longer
we say this. Unfortunately although MOST customers are good
there are SOME who have figured out the system, know that businesses
usually want to do the right thing, and will threaten and coerce in
order to get their own way .. and often "their own way" is
an unjustified refund, free services or some other concession that a
business may give to "make them go away and not cause trouble.
business owner how many times have you given a BAD CUSTOMER a
refund, free services or some other concession because they
threatened to make trouble for you ... drag you to small claims court,
file a complaint with the
Better Business Bureau, stop payment on their check, dispute the
charge on their credit card bill, etc. etc.?
if a consumer files a
complaint against your business to the BBB it still shows up as a
complaint even if the BBB finds in your favor and the complaint is
resolved ... that is just not fair to you as a business. The same
with a customer stopping payment on a check ... even if it was a
valid charge. If a credit card is disputed you have to prove to the
credit card company that this is a valid charge ... of course the
"bad customer" knows its valid but they do not hesitate to
try and rip you off ....
Now we business
owners have a way to fight
back! Now you can tell the "bad customer" that if they
put an unjustified mark against your good reputation by filing a
complaint with the BBB, or stopping payment on their check or credit
card that you will file a complaint with RateMyCustomers.Com for all
the world to see ... after
a while other businesses will refuse to
provide services to these "bad customers!
A realistic look at Customer
our opinion "Customer Service" has changed over the years! In the
"good old days" customers tried very hard to be fair and the businesses
reciprocated by "doing the right thing " and "making things right!"
Today customers have become very demanding! Today customers feel that
"good customer service" is only "good" when they get exactly what it is
that they demand .. even when the demand is
For example, this sort of customer will have a window company
window, and when the contractor is done, the customer decides
that because the contractor did not
remove the stickers off the window or did not clean up as well as they
expected after the
installation is done that the contractor owes them a big discount.
This sort of customer will nit pick on everything to get a discount.
This sort of customer will call the contractor and complain,
say that they did
the cleanup themselves and because of that they want a full
window and the installation "because you people did not clean up after
yourselves and I had to do it myself".
Even when the contractor offers to send
one of his employees to correct the problem but this sort
of customer will refuse that and say something
like "I have
fixed it myself and I expect a full
refund for the window and installation since I had to do it myself!"
Of course the contractor refuses to give the customer a full
refund, and the customer then files a complaint with the Better
Business Bureau! DOES THAT SOUND FAIR? This is a BAD CUSTOMER! This is
a customer that had the contractor known that this is the way it would
have turned out WOULD NOT DO BUSINESS WITH.
The fair thing to do is for
the customer to call with the complaint and then allow the
correct the problem. NOBODY is perfect ...not even the customer with
their high and mighty attitude!! The reality is that that sort of
customer would be the FIRST to run to the department of labor if THEIR
employer informed them that they were going to be docked an hour of pay
off their paycheck because a certain thing they did for the place they
work at was not PERFECT.
People have to be given the opportunity
to correct the problem if there is one. As businesses we often depend
on employees, and employees are not perfect. If the business is making
a genuine attempt to correct the problem then the ARE providing GOOD
CUSTOMER SERVICE ! Good
customer service is NOT just giving a customer
what they demand no matter how unreasonable the demand. Any business
that does that will not be in business long!
website is to RAT OUT these BAD CUSTOMERS ...
others aware of who they are so that other businesses can steer clear
of these BAD
Often these people will take advantage of
one business, and eventually when that business gives them the boot
they will go on to another business and do the same thing to that
business...until that business finally figures them out!
Hopefully as a business owner you will find out ahead of time who
these people are and not do business with them. Remember as a business
owner you have a right to refuse service to anyone, so we encourage you
to do your research and make the decision NOT do do business with the
RIP OFF CUSTOMERS!!
Pretty soon these people will realize that we
have got their number! They will have one business after the
other refuse to do business with them ... which is exactly
YOU CAN HELP?
Obviously a database of "Bad Customers or Ripoff Customers"
no real help if there is no information in the database. We need you as
a business owner or manager to submit the information to us.
submit as much
information to us as possible. The more documentation we have the
better. Be prepared to back up your position if challenged ... because
eventually these BAD CUSTOMERS will start to feel the heat and squeal
like a cornered pig.
As long as you have facts and dates we can list
the problem customers here.
here to file a report!
Thank you for your support!!
When you file a report please be sure to include the full name
and address of the customer you are rating. If they have moved
include last known
address and any new addresses you are aware of.
your contact info, business name, type of business, etc. Your
name and the name of your business WILL NOT appear in the rating, BUT
if the consumer wishes to correct the issue that you have with them or
contacts us for further information we may at our discretion provide
that information to them.
Thanks for your support!